Capital One

This project was completed as part of my internship at Capital One. I was an experience design intern on the Financial Services Foundations team. This team is responsible for creating, maintaining, and evolving the UI design system for Financial Services.

Role

Experience Design Intern

⚠️ Problem: A lack of understanding of best practices has resulted in inconsistent customer experiences that don’t meet the quality bar. This friction hinders the ability to efficiently scale the consistent, on-brand experiences critical to the business.

🥅 Goal: My role was to create a best in class documentation experience for FS Design System resources based on industry best practices and internal user needs.

❓Why: Equipping designers and developers with clear, accessible documentation will enable consistent adoption of FSDS across products and reduce reliance on ad-hoc team support.

✅ Solution: After conducting comprehensive research (including surveys, user interviews, an internal resource audit, competitive analysis, and user persona development) I recommended a solution format for hosting documentation that aligned with the given constraints and available resources. To support this, I delivered a resolved sitemap to streamline navigation, a clickable MVP prototype to illustrate the potential experience, and content strategies to minimize confusion and promote consistent adoption. The result: a stronger foundation for scaling on-brand, high-quality experiences while reducing repetitive questions to the team.